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FAQs

If you have a question which you may have before or after ordering, this page should answer those questions. If, unfortunately, we do not answer your question then please just contact us on support@casualdogs.com.

How much is shipping?

We offer completely FREE shipping. All orders are included as part of our FREE shipping deal so do not worry! 

How long will my order take?

We ship orders within 36 hours of your order. Your order will then take 14 - 20 business days to arrive, however, we aim to deliver it much sooner. If you are concerned about your order, just contact us via email or Facebook.

How do I track my order?

You can track your order by going to our tracking page on the website. This can be accessed via this link: https://casualdogs.com/apps/parcelpanel

What size product should I get for my dog?

We are happy to help with this. We get a lot of questions all the time regarding sizing and since we deal with orders daily, we know which dog sizes will be best for each size. If you have a question regarding sizing, feel free to contact us.

Do you offer refunds?

We do offer refunds and returns. You will be eligible for a refund as long as it's within the 14 day window and the product is still in the same condition as when it arrived. If you are not happy and would like a refund, contact us by email on support@casualdogs.com and we will sort it out for you.

You can see our full refund policy here: https://casualdogs.com/policies/refund-policy

What if I have any additional questions?

As always, if you need any additional support, please contact us on support@casualdogs.com and we will be happy to help. We usually reply within a couple of hours and we are available 7 days a week.

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